In case of a machine failure the customer should contact ViscoTec via email firstname.lastname@example.org or during business hours by calling 400-728-0140.
Regular service business hours are from Monday – Friday 8.30am–5:30pm.
Standard reaction times to service inquiries are within the same business day. Standard travel readiness for on-site visits are within 2 business days, actual reaction times depend on the current work load and availability of ViscoTec experts required and may deviate significantly from the standard times.
ViscoTec offers service contracts to provide non guarantee period. Such escalated service programs require a separate contract agreement.